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ICICI launches WhatsApp banking for its account holders: Know features

“It has always been our endeavour to offer improved convenience to our customers. Recently, we had rolled out ‘ICICIStack’. Now, we have introduced this service on WhatsApp, one of the most popular instant messaging applications in the world. Our retail customers can execute a host of their banking requirements on their own, without visiting a branch. The services are instantaneous and secure. With the growing prominence of social media in every-day life, we believe that this would add immense convenience to our customers, as it allows them to the bank while they are on social media,” Anup Bagchi, Executive Director, ICICI Bank said.

Private lender ICICI Bank today announced the launch of banking services on WhatsApp to enable its retail customers to undertake a slew of banking requirements from their home in the time coronavirus lockdown. Customers can check their savings account balance, last three transactions, credit card limit, get details of pre-approved instant loan offers and block/unblock credit and debit card with ICICI WhatsApp banking services. Apart from this, they can also get details of the nearest three ICICI Bank ATMs and branches in their vicinity.

Know how to activate the ICICI WhatsApp feature:

1) The customer simply needs to save ICICI Bank’s verified WhatsApp profile number, 9324953001, to his/her ‘contacts’ on the mobile phone and send <Hi> to this number from his/her mobile number which is registered with the bank. The bank will respond with a list of services available

2) From the list of services, type the keyword of the service required. Example : <Balance>, <Block> etc. The service is carried out and displayed instantly.

Here is the list of banking and other services available on WhatsApp:

Check account balance: Type any keyword like <balance>, <bal>, <ac bal> among others

View last three transactions: Type <transaction>, <stmt>, <history> among others

Get outstanding balance and view available credit limit of credit card: Type <limit>, <cc limit>, <cc balance> among others.

Block/Unblock credit and debit card instantly: Type <block>, <lost my card>, <unblock> among others

View details of available pre-approved instant loans: Type <loan>, <home loan>, <personal loan>, <instant loans> among others

View nearest ICICI Bank ATM and branch: Type <ATM> , <branch> among others

Check available nearby offers on travel, dining, shopping: Type <offer>, <discounts> among others

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