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No Fear No Favour

Mumbai Dabbawala providing digital services to their customer- Modi embraced their efforts through twitter

This time Prime Minister Narendra Modi takes the blow to appreciate the tiffin service provider Mumbai DABBAWALA for providing digital services to their customers and hence participating in Digitalisation of India through their small contribution.

It’s been more than a decade that the world woke up to the reality that Mumbai’s lunch-dabba system is an act of urban genius.

This is an indigenous effort of the DABBAWALA to make his services digital to provide his customers cashless services. The Forbes magazine gave the dabbawalas (lunchbox deliverymen) a Six Sigma performance rating or a 99.99999 percent of precision. Since the time of their digital delivering start-up there has been only single time when the lunch box was not perfectly delivered and they accepted it on their own otherwise whether it’s rain, shine, heavy crowded local train or Mumbai traffic, the lunch box is picked up from home and delivered.

This Mumbai DABBAWALA is a group of 5000 semi-literate people who are working hard to deliver Digital tiffin services to their 2 lakh customers every day and hence going digital is helping them to improve their billing process.

This is a combined initiative with Anulom Technologies, a government approved rental-agreement registration website.

Before launching this service, Anulom handpicked a 15 member team for process and laptop training. Each of these 15 individuals were chosen from different regions in Mumbai and Thane.We were amazed to witness that within two days this group had completely explored most of the laptop features and knew basics like turning it on, logging in and connecting to the net. Post this we held a two day boot camp in the evening for four hours to train them properly, both on the usage of laptops and biometric device working and also around the process of rental registration. We installed an app on their mobile devices. So there is no need to type a single letter. All they need to do is point and click and it is easily understandable. They are exceptionally fast learners,” says Prabodh Navare, CEO, Anulom Technologies.

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