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No Fear No Favour

Major breakdown in Air India operating system, no flights flew worldwide during 3-9 AM

Air India’s operations across the world were hit on Saturday morning due to a breakdown in its server system. Air India, which uses one of Atlanta-based SITA company operating system, was not functioning approximately from 3 am to 9 am Saturday. Consequently, boarding passes could not be issued at major airports across the world and various flights were delayed.

“Due to a breakdown in our server system some of our flights are getting affected all over the world. Work is on in full swing to restore the system. We sincerely regret inconvenience caused to passengers.” Air India tweeted.

The national carrier’s chairman and managing director Ashwani Lohani said “The system has been restored. It has begun functioning. We regret the inconvenience that passengers had to face.”

#FlyAI: “Our server system SITA, which faced a temporary glitch, this morning was restored at 0845hrs. Air India senior executives, including CMD, Directors, Station Heads rushed to airports to take control of situation & facilitate pax. Flts rescheduled to minimise inconvenience.” Air India tweeted around 10 AM saturday Morning.

Many passengers vented their ire on social media as the airline could not issue them the boarding passes on Saturday morning. Have a look:

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