An incident of a Xiaomi Redmi Note 4 catching fire in a customer’s pocket in Andhra Pradesh took a new turn on Friday after the company’s initial investigation carried out by its service engineers revealed that the device was already damaged before bursting into flames, suggesting the customer is at fault. However, Xiaomi launched a detailed investigation to understand the exact cause of the damage.
“Upon first impressions of the damaged device, we can conclude that extreme external force was applied to the device, which led to the back cover and battery being bent and screen getting damaged,” Xiaomi confirmed to Techook.
Furthermore, Xiaomi appealed its customers to avoid opening the device, puncturing the battery or applying extreme physical force to the device. Customers are also advised to avoid getting their smartphone repaired at unauthorised repair shops.
“If you find issues with your device, visit Xiaomi Authorized Service Centers (575 across 350+ cities) or reach us directly on our hotline 1800 103 6286 immediately,” Xiaomi added.
A battery can typically catch fire or explode due to one of two things: either a manufacturing defect or a customer’s poor treatment of the device. If it’s a manufacturing defect, there’s nothing you can do to prevent it from blowing up, but there are a number of ways you can prevent your battery from catching fire.